Membership FAQs

Why are there different prices for the same membership?
We offer the membership benefits and  let you decide the amount you’d like to give.

Does my membership contribution amount effect what benefits I receive?
No, as long as you fulfill the minimum contribution amount listed for that membership, you’ll receive all the benefits

How do I redeem discounts with outside partners?
When you log into your account, offers and instructions can be found under the “my discounts” area.

How do I cancel my membership?
Cancel your membership anytime by logging into your account and selecting “Cancel” next to your active membership. Or, just call us at 212-807-0563 and we can help you. Memberships canceled after the renewal date will be charged the full month or year due to payment processor terms. To avoid this, cancel your membership before your recurring billing date.

How do I use my 10% member discount on Tibet House US tickets?
Just login to your account and purchase you tickets, the discount will automatically apply at checkout.

Is my membership tax-deductible?
Yes, it’s 100% tax-deductible.

Where can I find my receipt?
All receipts come via your email; check your spam or junk if you did not receive it. The tax-deductible portion of your purchase is listed on your order confirmation; retain it for tax purposes.

Can I download media from the audio or video archive?
Due to copyright, we’re not able to allow distribution, however the entire archive content is available for “on demand” use, and has been designed for global and domestic devices.

Can I review the streaming file when I purchase a streaming ticket?
Yes, if you purchased your tickets online, member or not, you’ll receive a link via the email you purchased with, and the video recording of the webcast is available for “on demand” viewing for 60 days following the air date. After the 60-day expiration most of the streaming content will be listed in our Media Archive that is accessible to every level of membership.

How often does the content change in the media library?
We add content every 30 days, so there’s always something new for you to enjoy.